Last Updated: 14 January 2026
Thank you for choosing Glow & Grow. We strive to deliver our premium hair care products to your doorstep as quickly and safely as possible. Below are the details of our shipping process and policies.
1. Order Confirmation Process:
To ensure the accuracy of your order and prevent fraudulent activities, we follow a strict confirmation step:
- Confirmation Call: Once you place an order, a member of our team will call you for verification.
- Dispatch Timeline: Your order will be handed over to our courier partner within 2 business days after a successful confirmation call.
- Cancellation Policy: If we are unable to reach you for confirmation within 5 business days, your order will unfortunately be cancelled automatically.
2. Shipping Rates & Delivery Time:
We aim for a smooth delivery experience across Pakistan:
- Shipping Charges: Delivery costs are calculated automatically and will be clearly displayed on the Checkout Page before you complete your purchase.
- Estimated Delivery: Once dispatched, standard shipping usually takes 3 to 5 business days to reach your address.
- Processing Time: Total order processing (from placement to dispatch) is completed within 5 business days.
3. Our Courier Partner & Tracking:
We have partnered with M&P Express Logistics to ensure your products are handled with care.
- Real-Time Tracking: As soon as your order is shipped, we will provide you with a Tracking Number via SMS or Email.
- How to Track: You can use this ID on the M&P official website to monitor your parcel’s journey.
4. International Shipping:
While we primarily serve customers within Pakistan, we do accept international orders on request.
- Custom Rates: Shipping charges for international destinations will vary based on weight and location.
- Taxes/Duties: Any additional customs duties or local taxes in the destination country will be the responsibility of the customer.
5. Potential Delivery Delays:
While we work hard to meet our timelines, occasionally delays may occur due to:
- Extreme weather conditions.
- Public holidays or strikes.
Courier network congestion. We appreciate your patience in such unforeseen circumstances
6. Contact Information:
6. Contact Information
If your order is delayed or you have any questions regarding your shipment, feel free to reach out:
- WhatsApp/Call: +923140929090
- Email: infoglowandgrow39@gmail.com
- Official Website: glowandgrow.com.pk