Privacy Policy

Last Revised: 14 January 2026

At Glow & Grow (referred to as “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, and safeguard your information when you visit glowandgrow.com.pk (the “Site”) or use our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Updates to This Policy:

We may periodically update this Privacy Policy to stay aligned with changes in legal regulations or our business operations. Any revisions will be published on this page with an updated “Last Revised” date.

2. Information We Collect:

To provide you with a seamless shopping experience, we collect information in three ways:

A. Information You Provide Directly:

When you place an order or create an account, we collect:

  • Identity Details: Name and account credentials.
  • Contact Info: Phone number (WhatsApp), and Email address.
  • Logistics: Shipping and billing addresses.
  • Purchase History: Order details and payment confirmation.
  • Feedback: Product reviews or messages sent to our support team.

B. Information Collected Automatically:

As you navigate our Site, we use tools like Google Analytics and Facebook Pixel to collect:

  • IP address and device type.
  • Browser information.
  • Browsing patterns (pages viewed, time spent on site).
  • Cookies to enhance your user experience.

C. Information from Partners:

We receive data from our trusted partners to fulfill your orders, including:

  • Payment Providers: Bank Transfer, EasyPaisa, and JazzCash.
  • Logistics Partners: Order tracking and delivery data from our official courier partner, M&P Express Logistics.

3. How We Use Your Data:

We use the information we collect for the following purposes:

  • Order Fulfillment: To process transactions, verify payments, and deliver products.
  • Customer Support: To assist with inquiries and handle returns.
  • Communication: To send order updates and promotional offers (which you can opt-out of at any time).
  • Optimization: To monitor website performance and improve our marketing strategies.
  • Security: To detect and prevent fraudulent transactions or unauthorized access.

4. Hosting & Data Protection:

Our website is hosted on Hostinger servers, with our domain registered through a local Pakistani provider. We implement industry-standard security measures to protect your data. However, please remember that no online transmission is 100% secure.

5. Sharing Your Information:

We value your trust and do not sell your personal information to third parties. We only share necessary data with:

  • Official Courier Partner (M&P): We share your name, phone number, and shipping address with M&P Courier to ensure the safe and timely delivery of your hair care products.
  • Payment Gateways: To securely process your payments.
  • Legal Compliance: If required by Pakistani law or to protect our legal rights.

6. User-Generated Content:

If you submit a text review on our website, please note that it becomes publicly visible. Media (photos/videos) shared with us via WhatsApp for consultation is handled manually and only used with your explicit consent.

7. International Orders:

Although our focus is on the Pakistani market, we do cater to international requests (e.g., Saudi Arabia). For these orders, we handle data processing and shipping arrangements on a case-by-case basis with the customer’s prior consent.

8. Your Privacy Rights:

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Ask for the deletion of your personal data.
  • Unsubscribe from our marketing emails or messages.

9. Third-Party Links:

Our Site may contain links to external websites (like social media platforms). We are not responsible for the privacy practices of these third-party sites and encourage you to read their policies.

10. Contact Us:

For any questions regarding your privacy or data, please reach out to us:

  • Brand: Glow & Grow
  • Website: glowandgrow.com.pk
  • Email: infoglowandgrow39@gmail.com
  • WhatsApp: +923140929090
  • Address: Street Ghaffar Abad, Opposite Gul Haji Plaza, University Road, Peshawar, Pakistan.
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